The HR Manager oversees all human resources functions for a retail company. The role ensures smooth HR operations, compliance with Philippine labor laws, and alignment of HR practices with the company's goals. A key focus is supporting the retail workforce through effective recruitment, employee engagement, and talent management while fostering a positive and productive work environment.
Key Responsibilities:
1. Recruitment and Talent Acquisition
• Develop and execute strategies to recruit sales associates, store staff, and back-office personnel.
• Manage the hiring process, including job postings, screening, interviews, and onboarding for store and corporate roles.
• Build partnerships with local universities and communities for talent pipelines.
2. Employee Relations and Engagement
• Act as the primary point of contact for employee concerns, grievances, and workplace disputes.
• Implement engagement activities tailored for retail staff, such as recognition programs, team-building events, and wellness initiatives.
• Promote a positive and inclusive workplace culture across store branches and corporate offices.
3. Performance Management
• Oversee the performance appraisal process, providing tools and training to store managers.
• Collaborate with department heads to set performance goals and develop action plans for underperforming employees.
• Monitor sales staff performance metrics and support coaching initiatives.
4. Training and Development
• Conduct needs assessments to determine training requirements for sales, customer service, and leadership roles.
• Organize workshops and on-the-job training programs for store staff.
• Develop leadership development initiatives for potential managers and supervisors.
5. Compensation and Benefits
• Manage payroll and ensure timely processing in collaboration with the finance team.
• Administer government-mandated benefits (SSS, PhilHealth, Pag-IBIG, and 13th-month pay)
• Conduct market research to maintain competitive salaries, especially for frontline retail roles.
6. Legal Compliance and Labor Relations
• Ensure compliance with the Philippine Labor Code, including proper handling of work hours, overtime, and rest day regulations for retail workers.
• Handle disciplinary actions, terminations, and employee grievances with proper documentation.
• Serve as the company representative for labor inspections and liaise with the Department of Labor and Employment (DOLE).
7. Strategic HR Planning
• Collaborate with management to forecast staffing needs, especially during peak seasons.
• Develop strategies for talent retention in retail, reducing turnover rates.
• Use HR metrics to analyze and improve employee satisfaction and operational efficiency.
8. Policy Development and Implementation
• Develop and update HR policies that address the unique needs of a retail environment, such as attendance, store transfers, and incentives.
• Communicate policies to employees and ensure consistent implementation across locations.
• Monitor compliance with policies and recommend improvements as needed.
Qualifications:
Education:
• Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field.
• Professional certification (e.g., CHRP, SHRM, CIPD, or other license and certification) is an advantage.
Experience:
• At least 5 years of HR experience, with 2+ years in a managerial role, preferably in a retail or service-oriented industry.
• Strong understanding of Philippine labor laws and retail HR challenges.
Skills:
• Excellent interpersonal and communication skills, especially with frontline workers.
• Leadership and team management capabilities.
• Proficiency in HRIS systems and payroll tools.
• Strong organizational and problem-solving skills.
Key Competencies:
• Adaptability: Ability to manage HR challenges in a fast-paced retail environment.
• Conflict Resolution: Expertise in mediating employee disputes and maintaining harmony.
• Retail Awareness: Understanding of the unique dynamics of a retail workforce.
• Customer Focus: Ensure that HR practices support customer satisfaction through well-managed employees.
Work Environment:
• Primarily office-based with regular visits to store branches for employee engagement and operational support.
• Requires flexibility to address urgent HR issues, especially during peak sales periods.