**Introduction**
At IBM, work is more than a job - it's a calling: To build.
To design.
To code.
To consult.
To think along with clients and sell.
To make markets.
To invent.
To collaborate.
Not just to do something better, but to attempt things you've never thought possible.
Are you ready to lead in this new era of technology and solve some of the world's most challenging problems?
If so, lets talk.
**Your Role and Responsibilities**
- Responsible for developing and implementing the implementation project work plan including pre-planning items including but not limited to: scope definition; overall strategy; resource plans; financial plans; risk plans; quality plans; timelines; communication plans; launch objectives; tasks lists; project phases; meeting rhythm (if working with new clients)
- Accountability for designing and/or delivering to customer SLA's, monthly and quarterly business metrics
- Consulting with clients in identifying system/process enhancements necessary to better align the solution with their business goals, including prioritizing those enhancements needed to meet project deadlines and budgets
- Reviewing risk and quality plans to ensure necessary mitigation and continuous improvement plans are identified and implemented
- Building deep relationships with our customers and continuing to integrate our services when their needs change and value can be added
- Accountable for the management of designated Program Staff and Program Leadership
- Accountable for building and maintaining a high performing, experienced team focused on customer's deliverables (low turnover)
- Responsible for mentoring, coaching and developing team, recognizing strengths and weaknesses, and developing our future leaders
- Ensuring the customer's solution and recruitment process as designed is executed consistently across multiple sites
- Developing and disseminating program status reports for internal and external stakeholders including Monthly Delivery documentation for Executive team, weekly status reports, and post-mortem analyses.
(Quarterly Business Reviews)
- Conduct daily, weekly huddles with Staff, cascading IBM and customer information as appropriate
- Develop and maintain relationships with any or all of the above: Human Resources Partners, Senior Human Resources personnel and Senior Delivery Managers, Recruitment Services Technology liaisons, Recruitment Resource Center Management
**Required Technical and Professional Expertise**
- At least 5 years experience in Staffing, Recruiting, or Account Management in a corporate or professional services environment
- At least 3 years experience managing recruitment teams in a matrix management environment
- At least 2 years experience with Microsoft Office (Word, Excel, PowerPoint)
- At least 1 years experience in Change management
- Bachelor's degree
- 25% Travel Annually
- Fluency in English
**Preferred Technical and Professional Expertise**
- BA/BS degree
- 2 years experience managing a P&L
**About Business Unit**
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy.
IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
Are you craving to learn more?
Prepared to solve some of the world's most unique challenges?
And ready to shape the future for millions of people?
If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story.
Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It's time to define your career.
**About IBM**
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain.
Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
**Location Statement**
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orien