Hr And Operations Manager

Key Needs:

? 201 file compliance and management

? Client Management - you will be representing the company to international client, you need strong communication both written and verbal

? Creating and maintaining a monthly calendar of duties, holding yourself and your direct reports to the timeline

? Knowledge of building company infrastructure – including SOPs and ability to integrate new software to manage growth

? Payroll, tracking OT, leave credits

? Software maintenance – Click-Up, JobAdder, Excel Databases

? Creating and managing additional company databases to enhance internal operations

? Covering shifts (this may mean aligning to US daytime hours)

? Working with Accounting and Legal

? Experience in recruiting candidates and utilizing JobAdder to track applicants

? Onboarding new staff / New hire orientation

? Managing internal staff that report to you; properly assigning them tasks and holding them accountable to deadlines

? BPO experience, managing staff as they report to different clients and have varied issues

? Monitor adherence to internal policies and legal standards

? Deal with grievances and violations invoking disciplinary action when required.