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Hozpitality - Dining Reservations Agent

Details of the offer

FAIRMONT
Job Description
The Dining Reservations Agent will contribute to the smooth and efficient operation of taking in reservations for the F&B outlets, while adhering to the standards required by the department and hotel.
To assist the Food & Beverage outlets with taking in reservations over the telephone and/or e-mail and inputting them in ResDiary. Handles daily correspondence, inquiries and make reservations as needed. Up selling and/or offering F&B products to in-house and/or outside guests. To be knowledgeable with the services we are selling, promoting and providing in all F&B outlets. Prepares confirmation letters of reservation when requested by guests. Communicates reservation information to other outlets (i.e. number of bookings for a specific meal period, etc.) Processes cancellations and modifications and promptly relays this information to the F&B outlet concerned. Processes advance deposits on reservations when required and monitors advance deposit requirements. Tracks availabilities of major F&B outlets on the basis of reservations. To assist with the filing management system of F&B and making sure that all files are up to date. Open and close availabilities as and when required by the F&B outlet.
Qualifications Profile
Knowledge and Experience
University/College degree in a related discipline preferred Strong Food & Beverage knowledge. Proficient in the English; bilingual is an asset. Highly detail oriented with excellent communication and organizational skills Computer literate in Microsoft Window applications required Competencies
Presentable, well groomed with leadership quality. Neat and pleasant appearance Articulate In good health condition Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work well under pressure and independently in a fast paced environment Ability to work cohesively as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective Must be flexible in terms of working hours Creative, self-motivated and energetic team-player. Able to smile and perform under pressure. Must be a motivational teacher. Strong facilitator. Creative, effective leader and team player, possessing a high degree of professionalism, sound human resources management principles, communication, administrative skills, ambition, drive, energy and determination.


Source: Grabsjobs_Co

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