As our Housekeeping Manager, you are responsible for planning, organizing, and developing the overall operation of the housekeeping department to the highest standard of cleanliness, observing all guidelines while ensuring the highest degree of customer care at all times.
Essential Duties and Responsibilities:
• Oversee daily activities of the Housekeeping department, primarily cleaning of hotel rooms, hallways, conference rooms, utility rooms, mezzanine, reception areas, offices, basement, driveway and other areas
• Inspect staff work to ensure adherence to cleanliness standards; conduct regular room and hotel facilities inspections.
• Provide training to housekeeping staff to enhance job efficiency and professionalism.
• Address guest and employee complaints promptly and professionally, in line with company core values.
• Schedule staff shifts, organize replacements as needed, and assign housekeeping duties.
• Manage the inventory and quality of linens, including bed sheets, towels, and tablecloths. Ensure proper laundering, storage, and rotation of linens to maintain cleanliness and prevent shortages.
• Conduct regular inventory checks and audits of cleaning supplies, order stock as necessary, and issue supplies and equipment to staff.
• Ensure adherence to health and safety regulations, including the proper handling and storage of cleaning chemicals.
• Oversee pest control measures
• Oversee the housekeeping department's budget, including labor costs and supply expenses, and work to identify cost-saving opportunities.
• Coordinate preventive maintenance schedules for rooms and public areas with the maintenance department.
• Implement and promote eco-friendly cleaning practices and sustainability initiatives.
• Ensure housekeeping staff adhere to uniform and name badge policies at all times.
• Develop and enforce emergency response procedures related to housekeeping issues.
• Review and update self-check cleaning sheets and undertake necessary audits.
• Work closely with other departments, such as Front Desk and Maintenance, to ensure seamless guest experiences and efficient operations.
• Engage with guests when necessary to provide a personal touch and gather feedback to improve services.
Qualifications:
• At least 3 years of experience as Housekeeping Manager/supervisor or similar role, preferably in hospitality and tourism industry or equivalent field
• Working knowledge of Microsoft office applications
• Willing to perform various cleaning duties in instances of staff shortages.
• Strong leadership skills with proven ability to manage a team and collaborate across departments.
• Strong ability to identify and resolve issues efficiently, particularly guest complaints.
• Excellent verbal and written communication skills. Up-to-date with best practices in housekeeping; prior experience with luxury brands is advantageous.
• Highly organized and detail-oriented, able to maintain high service levels under pressure.
• Familiarity with housekeeping management software and other technology used in the industry.
• Strong analytical and problem-solving abilities.
• Ability to create and implement training programs for staff development.
• Understanding of budgeting and financial management as it relates to departmental operations.
Benefits:
• Competitive compensation package
• Opportunity to work in a dynamic and innovative environment
• Career growth and professional development opportunities
• Collaborative and supportive team culture focused on excellence
• Communication allowance
Apply today and elevate your career in housekeeping management!