POSITION OVERVIEW The position is responsible in coordinating housekeeping operations to ensure an efficient operation and to achieve the highest quality of cleanliness and guest satisfaction and coordinating the work assignments through the Supervisors of all housekeeping colleagues.
RESPONSIBILITIES Prepares attendance records. Submits to the HR department request for overtime or offset and absenteeism. Maintains and updates colleagues's files to include disciplinary records, vacation forms, attendance forms, absenteeism, and letter of recommendation from guests. In charge of all clerical or typing works for housekeeping department. Assists in inventory and ordering of supplies. Answers telephone calls and takes messages in a professional manner. Handles all incoming and outgoing correspondence for Housekeeping department. Ensures that responsibility for maintenance is well coordinated or followed up using the correct request forms. Maintains stationary supplies and requisites guest supplies for housekeeping office. Reports damages & loss of linen to the Executive Housekeeper. Receives, controls and stores Guestroom amenities, set up & linen according to established procedures. Maintains records for the room attendants' productivity in the Opera System on a regular basis. Maintains adequate supplies of all housekeeping master copies. Maintains training records and liaise between colleagues and the HR department. Makes store requisitions, collects store items on a weekly and deliver to housekeeping storeroom and stations. Ensures that all reporting colleagues maintains a high standard of personal hygiene and grooming at all times. Ensures that designated uniforms are worn well pressed and in good state of repair and those names badges are worn at all times. Ensures that Lost & Found procedures and records are properly implemented and items are stored in a safe place. Ensures that all Master Keys, Floor Keys, and HK Store Keys are safe and inventory properly recorded. Prepares Flower Request Form for VIP arrivals and assign it to HK Florist. Assists the Executive Housekeeper in maintaining and updating the departmental service standard manual. Establishes and maintains a filing system and keep updated files for: management information, purchasing system and as directed by the Executive Housekeeper. Assists the Executive Housekeeper & Supervisors in regularly monitoring staff performance. Ensures good knowledge of all resort facilities and be able to answer guest questions in a quick, polite and helpful manner. Handles any guest complaints or problems promptly and to ensure that all resolved/ unresolved incidents are reported to the Executive Housekeeper. Ensures company, hotel and statutory rules, regulations and policies are adhered. Ensures area is maintained in a safe, hygienic and presentable state and to report any damage to furniture, fittings and equipment to the Executive Housekeeper. Communicates positively with colleagues and the Executive Housekeeper to ensure effective teamwork and high morale. Attends meetings and training sessions, courses beneficial to the department Assists the Executive Housekeeper with the orientation of new members of colleagues and in roistering colleagues effectively. Complies with Resort's health, safety and hygiene policy, perform related duties and special projects as assigned. Effectively responsible for the departmental operation whilst on duty. Follows all procedures set up for the protection of the environment within the hotel. Be a willing team worker at all times. Carries out any reasonable tasks requested by the management. Accepts and performs special assignments within or outside his Department as requested by his/her Immediate Head or the General Managers. Keeps abreast of all company policies, code of conduct & behavior by reading and understanding all guidelines issued pertaining to such matters; and performing such duties and functions as specified in the guidelines. QUALIFICATIONS College graduate of any four (4) year course or equivalent experience with the role applying for One (1) year experience in any Hotel as a housekeeping Coordinator Housekeeping and clerical skills Conversant in English communication skills Computer Literate