Helpdesk Technician [Onsite Training]

Join us to co-create solutions for a better future! Job Details Helpdesk Technician Helpdesk Technician [Onsite Training] Pasay, Posted: 9/30/2022 Job Description Job ID#: 50443
Job Category: Helpdesk Technician
Position Type: Full Time
Duration: Long Term
Positions Available: 2

Details: Provide technical end-user support via telephone, email, or web chat. Provide restorative or maintenance actions to resolve end-user problems. Respond to end-user problems based on standard procedures. Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately. Job Requirements Details: Bachelor's degree or vocational in IT-related courses is a plus. Minimum of completed two (2) years in college or has finished a Diploma/Certificate course. Excellent in oral and written English communication. Excellent customer service skills. Must consistently meet or exceed required performance criteria. Able and willing to take several calls a day when necessary. Familiarity and good working knowledge in PC hardware and software troubleshooting. Prior Software Application support (e.g. Outlook, etc.) experience is a plus. Prior BPO experience in Technical Support is a plus. Familiarity with ticketing system, a strong advantage. Shift flexibility and schedule adherence are required for the position Fresh graduates are encouraged to apply. Work setup :  We are conducting on-site training that typically lasts for one month, and the following arrangement after training is subject to evaluation and business need.


Pay Range: Based on Experience

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