Helpdesk Support

Responsibilities:

? Provide technical support to SAP Business One users via phone, email, or ticketing system.
? Analyze and diagnose user-reported SAP Business One implementation, configuration, and functionality issues.
? Troubleshoot and resolve technical problems, including system errors, performance issues, and data discrepancies.
? Collaborate with users to understand their requirements and provide appropriate solutions or workarounds.
? Document all support activities, including issue details, solutions provided, and troubleshooting steps.
? Assist with user training and onboarding activities related to SAP Business One usage and best practices.

Qualifications:

? Bachelor's degree in Accounting or Computer Science, Information Technology, or any relevant courses.
? In-depth knowledge of SAP Business One functionality, modules, and configurations.
? Strong troubleshooting and problem-solving skills.
? Excellent communication and interpersonal skills.
? Ability to work independently and prioritize tasks effectively.
? Willing to work onsite.