Helpdesk Support

Responsibilities: Provide technical support to SAP Business One users via phone, email, or ticketing system.Analyze and diagnose user-reported SAP Business One implementation, configuration, and functionality issues.Troubleshoot and resolve technical problems, including system errors, performance issues, and data discrepancies.Collaborate with users to understand their requirements and provide appropriate solutions or workarounds.Document all support activities, including issue details, solutions provided, and troubleshooting steps.Assist with user training and onboarding activities related to SAP Business One usage and best practices. Qualifications: Bachelor's degree in Accounting or Computer Science, Information Technology, or any relevant courses.In-depth knowledge of SAP Business One functionality, modules, and configurations.Strong troubleshooting and problem-solving skills.Excellent communication and interpersonal skills.Ability to work independently and prioritize tasks effectively.Willing to work onsite.