Helpdesk It Support

Job Description

Taking ownership of customer issues reported and seeing problems through to resolution
Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provides estimates of effort for assigned tasks
Troubleshoots simple to complex issues as reported by end users.
Researches and resolves issues by writing simple to complex queries against databases.
Qualifications And Requirements

Proving support through tickets managed online mainly
Must come from a complex (SaaS) software support background (i.e.
not desktop / network support)
May suit a business analyst or systems analyst looking to move into this area
Must have strong written skills
Must be technically qualified (IT degree)

**Job Description**:

- Taking ownership of customer issues reported and seeing problems through to resolution
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
- Following standard procedures for proper