Helpdesk Coordinator (Rpo)

TheHelpdesk Coordinatoris a recruitment contact center staff that supports live calls, emails, chats, and web-based requests. This team is committed to delivering efficient, knowledgeable, and supportive customer service by means of established methods and innovative approaches. Helpdesk Coordinators will interact with customers through a variety contact medium and respond to a wide range of inquiries.Resolve customer inquiries through multiple contact mediums
Assisting Hiring Managers, applicants, candidates, client employees, recruitment staff, and other stake holders
Demonstrate exceptional customer service skills and emotional intelligence
Use critical thinking skills to independently assess and resolve situations
Communicate clearly in English – both verbal and written communication
Handle a minimum of 50+ calls a day, in addition to managing a workload from other contact mediums
Simultaneously use phones, contact center software and other contact mediums
Identify potential issues of risk to the client and recruitment. Determine escalation routes when appropriate.
Work with internal and external stakeholders to ensure proper customer service is being delivered
Deliver on a multitude of services – including application assistance, status of application requests, employee referral requests, requisition creation, password resets and similar services
Act as a company gatekeeper and liaison to recruitment process
Adherence and knowledge of IBM and client policies, procedures and recruitment process
Some reporting may be required
Perform other miscellaneous duties as required by the management
Resolve internal and external candidate's inquiries through multiple contact mediums (phone, chat, internal cases and email)
Assist hiring managers and recruitment staff to create and/or modify job requisitions
Assist current and former employees to fulfill their HR needs