Helpdesk Analyst - Bgc (Onsite)

We are looking for an IT professional to help manage and resolve technical issues for our clients. This role focuses on in-house support, handling a variety of support tickets, and providing maintenance services for customer networks.

Key Responsibilities: Monitor Networks & Troubleshoot IT IssuesBackup ManagementDesktop Support: Troubleshoot and maintain desktop operating systems.Set up and support client applications, printers, and VPNs.Support Office 365 & Users: Help with Office 365 administration and assist end users with their accounts.Active Directory Management: Support user accounts and permissions in Active Directory. Qualifications: Onsite & Night Shift: Must be available to work onsite in BGC, Taguig, and work night shifts (8pm-5am Manila Time).Experience: At least 2 years in a Service Desk or Help Desk role.Technical Skills: Experience with Active Directory, Office 365, Windows Desktop OS, VPNs, and basic networking.Good Communication: Ability to communicate clearly with international clients. Benefits: Competitive Salary & Work-Life BalanceHMO with free dependents starting Day 1.On-the-job training and career development opportunities.Pet insurance Other Perks: 13th Month PayFree Snacks & Unlimited CoffeeSubsidized Meals (50% paid by the company)Sleeping Quarters