Help Desk Assistant

Being part of our team means access to unlimited vacation leaves, working from home or a hybrid work arrangement, a flexible work schedule, and more!
Oversee multiple lines of support which include Chat, Phone, Email, and our ticketing system queue Provide support in streamlining the processes to make them as efficient as possible Be the first line of 'live' correspondence with our end users Resolve common issues Verify, escalate, and coordinate with other departments for more complex concerns. Qualifications At least a year of experience in Help Desk or similar roles Fresh graduates with excellent credentials are welcome to apply Excellent written and verbal communication skills Creative and a good problem solver Great attention to detail and organizational skills Has a clear understanding of incident management Good people skills and stress-management skills, to manage both expectations and the complaints of users. Ability to thrive and deliver high-quality results in a fast-paced environment Knowledge of Database and System Administration. Experience in Quality Assurance Hiring criteria You should have or be completing the following to apply for this opportunity.
The opportunity is available to applicants in any of the following categories.
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