Salary: 200,000 - 350,000
Schedule: 6 AM - 2 PM
Qualifications:
•10+ years of experience in operations management, with at least 5 years in a leadership role with a focus on managing business processing services, with an emphasis on optimizing for cost efficiency and service excellence for U.S.-based clients.
• Proven track record of managing and optimizing operations in a BPO model
• Strong strategic and analytical skills, with the ability to make data-driven decisions
• Excellent leadership, communication, and stakeholder management abilities
• Proven track record of establishing and managing a large team and shaping the environment
• Deep understanding of the regulatory environment and business landscape in the Philippines
• Experience in servicing managed care clients in the U.S. a plus
• Bachelor's degree in business, management, or a related field; advanced degree preferred
• Fluency in English and Tagalog
• Willingness to relocate to or be based in Manila, Philippines, and work on-site full-time
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• Oversee daily operations to ensure they meet the company's standards for quality, efficiency, and compliance
• Collaborate with global and regional teams to align local operations with overall business objectives
• Manage cost structure and profitability through rigorous financial planning, budgeting, and cost controls
• Lead and develop a high-performing team to drive operational excellence and continuous improvement
• Identify opportunities for process optimization and implement best practices to enhance efficiency
• Serve as the primary point of contact for all operations-related matters, both internally and externally
• Ensure compliance with local laws, regulations, and company policies
• Serve as the primary liaison between the Philippines operations and global/regional leadership based in the U.S.
• Develop and implement strategic plans to establish and grow the company's operations to meet client needs. Identify and capitalize on new business opportunities and growth markets within the Philippines
• Build and maintain strong relationships with key stakeholders, including clients, partners, and government officials
• Foster a culture of collaboration, customer-centricity, and operational excellence in line with the company's five (5) core Values.