Salary: 200,000 - 350,000
Schedule: 6 AM - 2 PM
Qualifications: 10+ years of experience in operations management, with at least 5 years in a leadership role with a focus on managing business processing services, with an emphasis on optimizing for cost efficiency and service excellence for U.S.-based clients.Proven track record of managing and optimizing operations in a BPO modelStrong strategic and analytical skills, with the ability to make data-driven decisionsExcellent leadership, communication, and stakeholder management abilitiesProven track record of establishing and managing a large team and shaping the environmentDeep understanding of the regulatory environment and business landscape in the PhilippinesExperience in servicing managed care clients in the U.S. a plusBachelor's degree in business, management, or a related field; advanced degree preferredFluency in English and TagalogWillingness to relocate to or be based in Manila, Philippines, and work on-site full-time
===
Oversee daily operations to ensure they meet the company's standards for quality, efficiency, and complianceCollaborate with global and regional teams to align local operations with overall business objectivesManage cost structure and profitability through rigorous financial planning, budgeting, and cost controlsLead and develop a high-performing team to drive operational excellence and continuous improvementIdentify opportunities for process optimization and implement best practices to enhance efficiencyServe as the primary point of contact for all operations-related matters, both internally and externallyEnsure compliance with local laws, regulations, and company policiesServe as the primary liaison between the Philippines operations and global/regional leadership based in the U.S.Develop and implement strategic plans to establish and grow the company's operations to meet client needs. Identify and capitalize on new business opportunities and growth markets within the PhilippinesBuild and maintain strong relationships with key stakeholders, including clients, partners, and government officialsFoster a culture of collaboration, customer-centricity, and operational excellence in line with the company's five (5) core Values.