Are you ready to make an impact? We are hiring for a Services Head - Operations (Financial account) based in our BGC, Taguig facility.
Join Infosys BPM Philippines and jumpstart your career!
Services Head is a key strategic and operational leadership role responsible for the development, continuous improvement and delivery of customer service and the strategic development of operational requirements, process, and technology, to deliver key service outcomes for customers. He/She will be accountable for owning the assigned voice support business portfolio in the country.
Key Responsibilities: Strategically lead and develop a senior operational management team to enhance performance by setting clear accountable performance measures.Stakeholder management – builds the right governance with internal and external stakeholders in order to drive excellent customer experienceResponsible for Profit and Loss, or Profit Centre/Cost Centre Budgets.Create a culture and processes which achieve the business goals and objectives with regards to their customer service.Accountable for ensuring full regulatory compliance and legal requirements. Identification of any potential risk issues.Continually develop improvements and embed successful change projects while driving quality and consistency.Key Requirements: Candidate must possess at least a Bachelor's degree or equivalent in any fieldMinimum of 15 years total experience in Business Process Outsourcing spaceExtensive experience of leading and managing large teams in customer service and financial account (Customer Care, Collections, Fraud, HRO), voice operations environmentStrong strategic and customer focus. Proven Management and/or relationship management experience at a senior, strategic level role.Evidence of well-developed leadership skills.Demonstrated ability to achieve goals through the management of individual performance objectives.Influential relationships skills at all. Able to use these relationships to deliver service improvements.Excellent communication, conflict management and negotiation skills.Preferably someone who can start immediately and amenable to work on-site (BGC, Taguig)Why Infosys BPM Philippines? Quarterly Performance Bonus24 Leaves annuallyCompetitive HMO and Life Insurance for the employee and 2 eligible dependents upon hireOutstanding career development opportunities and fast track career progressionEnjoy a fair work-life balance.Learning and Development TrainingsWe value Inclusion and DiversityGreat Place to Work - CertifiedOffice Location: 19F BGC Corporate Centre, 11th Avenue cor. 30th Street Fort Bonifacio, Taguig City, Philippines.
"We valueDiversity, Equity, and Belongingness. Infosys valuesdiversityand belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines"
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