JLL empowers you to shape a brighter way .
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Duties & responsibilities
Develop trusted partnerships with the HR functional owners and create and build JBS HR Operations strategy in order to deliver high quality end-to-end operational services for our stakeholders/clients Provide leadership and direction to the team; is a key contributor on the leadership teams of the HR teams JBS is providing services for; is a key contributor to the effective running of the local JBS Center Build a highly capable and engaged team and creates a strategic capability for HR to excel in operations Be an instrumental contributor to the team in executing the plan for HR to create positive Employee experience, to increase the end-to-end efficiency and reduce the cost of serving, to Make HR easier to do business and an enabler of business growth Drives innovation, continuous improvement, operating efficiency and effectiveness; leveraging scale, technologies & automation opportunities to the maximum Delivering to agreed KPIs: SLAs / OLAs / TAT / NPS/ Budget, delighting our customers In partnership with the business, grow the JBS HR operations team, transitioning key activities from on-shore locations to centralised JBS operational centers. Act as a change agent. Collaborate closely with various parties (e.g., HR Talent, Learning, Recruiting, Benefits Compensation, HR Business Partners, and business leaders) to understand business needs and strategic priorities in order to ensure HR service delivery capabilities are effectively and efficiently meeting demand, and evolve in line with HR business evolution, creating new services to improve delivery and customer experience Constantly benchmark and scout emerging trends, influence and inspire the team and HR partners to develop state to the Art HR operations. Take decisions that are guided by function and sub-function strategy and priorities Pro-actively manages risks to performance Performance objectives
The position will be responsible for running and managing the HR Service delivery processes and practices in line with the Organizational and JLL Business Services initiatives Influence & Lead JLL's agenda for off-shore HR operations Design, implement and monitor human resource service delivery initiatives Build a highly engaged and capable team to bring JLL's off-shore operations to best in class standards. Anticipates and plans for long-term human resource service delivery needs and trends. Enables HR Business Services function to partner with business and HR to execute strategy according to business needs Key skills
HR operations subject matter expertise with experience in HR Service Delivery Strong Operations background, including driving operational excellence and continuous improvement Strategy creation and implementation Significant experience of business transformation, and in particular transitioning activity to an offshore center Strong people management, communication (verbal, in-person and written) and interpersonal skills to manage large teams. Ability to manage and develop strong global client relationships and provide excellent client service. Experience of having a Shared Services set up with close interface with automated Workflow tools etc. is preferred Responsibility & Accountability for Work Processes and Service Delivery. Employee specification
Human Resource subject matter expertise 10+ years of experience. Experience of building and leading large business services operations Track-records of successful leadership experience and leading individuals and teams to success in a highly divers environment. Transformation and transition experience Location:
On-site –Taguig, Philippines If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!
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