We're obsessed with growth. From enabling companies to flourish, to helping careers bloom. SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management. As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy. The Technical Support Representative is responsible for providing basic technical support to customers who are experiencing technical issues with their products or services. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and effective solutions to customers. Additionally, this position will provide excellent customer service to ensure customer satisfaction and loyalty.
\n What does a day in the life as a Hardware Support look like?Provide basic technical support to customers who are experiencing technical issues with their products or servicesIdentify and troubleshoot technical problems, and provides timely and effective solutions to customersCommunicate technical solutions to non-technical customers in a clear and concise mannerEnsure accurate ticket triagingReach out to customers after initial contact to ensure issues have been resolved satisfactorily and to provide additional support if neededEscalate complex issues to higher-level team members as necessaryDocument customer interactions and technical issues in a customer relationship management (CRM) systemProvide excellent customer service to ensure customer satisfaction and loyaltyAdhere to company policies and proceduresMeet or exceed performance targets for related KPIsContinuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modulesCollaborate with other departments as needed to resolve customer issuesMaintain a positive, empathetic, and professional attitude toward customers and colleagues at all timesPerform other duties as assigned What are the required qualifications for a Hardware Support?Experience as Helpdesk Support for hardware like printer, PC, laptop, Wi-Fi modem, etc.Email, Voice, Chat Support experienceAny Ticketing Tool experience - ConnectWise is preferredGood communication skills, both verbal and written
\n Ninja Perks and Benefits *Full time employees ? Competitive compensation ? Adherence to government-mandated benefits ? Retirement Savings Program with Company Matching ? Life Insurance ? HMO on day 1 ? Paid time off, birthday leave ? Bonus and incentive plans ? Opportunities for skills training and personal and professional development ? Employee Referral Program ? Beautiful office space (for onsite employees) ? Free lunch provided daily (for onsite employees) Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready? Disclaimer: The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary. SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
