The position is responsible for daily cleaning the guest rooms, hallways, staircases, and pantries.
Replenishes the minibars on the assigned floor if needed.
Overall Job Responsibilities
- Performs routine duties in cleaning and servicing guest rooms, hallways, staircases, and pantries daily, following the hotel's standards.
- Promotes a positive image of the hotel by being polite, friendly, reliable, and efficient in addressing guest-related concerns.
Functional Job Responsibilities
Function 1
- Signs in at Housekeeping Office on time in complete uniform, signs out for floor key and radio in the Key and Radio Control Sheet and picks up the worksheet.
- Packs the Room Attendant's cart properly with enough supplies and brings it to the designated area, always neat and clean and never overloaded.
Parks vacuum cleaner near the cart.
- Cleans hallways, staircases, and pantries daily.
- Starts to service rooms according to priority.
- Pull out/ Locks Minibar items of guest as instructed.
- Places that cart hallway in front of the room's entry door being serviced, at least five inches away from the wall.
- Performs pick-up cleaning in vacant rooms, even if these are not blocked for the day.
- Cleans VIP rooms whether occupied or blocked for arrivals before 11:00 a.m.
- Cleans all assigned guest rooms according to procedures and standards set by the hotel.
- Replenishes the minibar as per procedures.
- Picks up all room service trays found in rooms and hallways, calls Room Service Attendant for pick up.
- Reports any illness, accidents befalling guests, or any irregularities to the Housekeeping Supervisor.
- Informs Front Office and P.M.
Supervisor regarding lost and found items for proper handling, recording, and safekeeping.
- During the dinner break, empties linen and trash bags, locks cart compartment, and parks cart correctly.
- Reports any room that has not been serviced or unfinished assignment to the P.M.
Supervisor.
- Keeps hallways, staircases, and pantries clean, and orderly.
- At the end of the shift, clean the vacuum cleaner, the Room Attendant's cart, soiled linen, and trash bags ready for use the next day.
Function 2
- Keeps immediate superior promptly and thoroughly informed of all problems or unusual matters of significance.
- Exhibits a cheerful and involved team attitude and promotes positive relations through an environment that encourages open communication, trust, and mutual respect.
- Maintains a favorable working relationship with all other Hotel and Casino employees to foster and promote a cooperative and pleasant working climate.
- Performs all assigned duties efficiently, technically correct, follows Company policies, rules, and regulations, requests of Superiors, adhere to procedures, and achieve a high standard leading to total guest and Company satisfaction.
- Complies with all Corporate and Hotel Standards and Procedures.
- Updates oneself and follows security/fire/safety procedures according to Company's rules and regulations.
- Attends divisional/departmental meetings and training when requested.
- Performs other duties that immediate superiors may assign from time to time.
- Turns in spoiled face towels, rags, recyclable items, lost and found objects, floor keys, and radio at the Housekeeping Office before signing out.
Function 3
- When assigned as an Evening Room Attendant, performs the following duties:
- Signs in Housekeeping Office at 3:00 p.m. in complete uniform.
- Accepts work assignments from the P.M.
Floor Supervisor.
Signs out for the floor keys and radio in the Key and Radio Control Sheet.
- Makes sure that the cart is adequately supplied, brought to the designated area, and kept clean and neat.
Parks vacuum cleaner next to the cart.
Places cart hallway in front of the entry door of the room being serviced, at least five inches away from the wall.
- Makes or picks up (as needed) all check-out rooms.
- Replenishes the minibar in occupied rooms and check-out rooms as per procedures.
- Provides turn-down service for all rooms at 5:00 p.m. for the evening.
- Receives additional instructions from the P.M.
Floor Supervisor and reports the progress of work.
- Takes out room service trays from the rooms and hallways, calls Room Service Attendant for pick up.
- Reports emergencies such as leaks, problems in toilets, or any defects that could damage the room or cause inconvenience to the guests to the P.M.
Supervisor for immediate action.
- Reports any illness, accidents befalling guests or any irregularities to superior.
**Job Types**: Full-time, Permanent
**Salary**: Php14,000.00 - Php14,007.00 per month
Schedule:
- Shift system