BE PART OF OUR GROWING TEAM
Your RoleTo support the team on all day-to-day activities associated with supply chain compliance and operational excellence. To provide on-time and accurate data for senior members to be able to identify and implement continuous improvement activities. To act as an ISC customer expert for escalation from local origin operations. To closely monitor all agreed standard metrics and proactively seek to improve processes from the perspective of the customer and the organization with a focus on operational excellence. To support the account owner in implementing new Key Accounts or new business in all verticals.
Your ResponsibilitiesIdentify problems/solutions in the daily operations flow, then carry out preventive measures to avoid potential service failure and drive for operational excellence.Help the team set up reports in the systems for regular data audit to ensure shipments are visible to customers on time and error-free.Supervise the Shared Services Center (SSC) to maintain daily account performance.Coordinate with various stations for timely responses as per the customers/suppliers/destinations requests; actively arrange conference calls for performance review to confirm origin's understanding of the customers' requirements in Standard Operating Procedure (SOP); and reinforce origins compliance.Assist in solving challenges and conflicts between destinations, origins, carriers, and suppliers through fact-finding and resolve the problem locally where possible.Share best practices among stations to support customer growth and service quality.Control the team's coordination on central billing from origins, ensuring origins prepare error-free billing on time and the team issues single invoice/billing summary to customers promptly.Prepare reports including daily/monthly/quarterly/yearly Key Performance Indicators (KPI), and send to customers/management in an organized and timely manner.Coordinate with internal departments – Air, Ocean, and most common working relationships relating to the roles to ensure their service level can meet the Service Level Agreement (SLA).Your Skills and ExperiencesOrder Management/Supply ChainData Management and AnalysisExcellent Written and Verbal Communication SkillsAble to solve critical issues in a fast-paced environment with time-sensitive deadlines.
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