Responsibilities: Delivery Excellence: Understand and follow all operational and procedural related activities and tasks in order to deliver as per SLAs.Analytical Thinking & Problem Solving: Spot anomalies and aberrations and solutions for the same; get into the root cause in a structured way analyzing the causes as well as applying understanding of the context and scenarios to identify the cause of these anomalies.Process Knowledge: Understand the business process and identify process gaps.Business Reporting: Source and interpret reporting diagnostics to better drive and enhance business performance and outcomes to ensure business objectives/targets are achieved. Ensure actions are in place to address anomalies.General Administration: Analyze intraday reporting and ensure tactical measures for smooth service delivery.Capacity Management and Resource Planning: Ensure that 100% billable staff is always available for production.Business Relationships: Establish and cultivate a strong business relationship with partners to collaborate, make decisions, and produce outcomes.Communication: Review and deliver effectively with support functions and partners on any key messages, business updates, and team time agenda items.Support Function Management: Work closely with Training, Quality, Risk, Transformation, WFM, HRBPs, facilities, and IT to ensure effective operations.Implement and lead people within the WNS Principles, Code of Conduct, and demonstrate the WNS Values of Client First, Integrity, Respect, Collaboration, Learning, and Excellence.People Management: Interact and build good relationships with clients and team members. Create brainstorming activities to foster innovative ideas resulting in value addition. Provide constructive delegation and feedback for directive support. Retain focused management with strong EWS governance mechanisms.Leading and Engaging People: Work effectively in a diverse multi-cultural environment – upwards, with reports, and collaboratively across work streams – to engage and lead people and teams to deliver results.Reward & Recognition: Celebrate and encourage reward and recognition of team members and peers for outstanding work, KPIs, and other achievements.Performance/Development: Review individual and team performance with Team Managers, discuss individual development plans including progress and setting of goals.Client Centric Execution: Deliver exactly what was promised to the client based on a clear understanding of client needs. Demonstrate fierce determination, ownership, and intrinsic motivation to meet organizational goals and outcomes despite complexities and ambiguity.Safety and Wellbeing: Work closely with WNS Leadership and partners to ensure alignment of work processing practices that drive effective governance and control to mitigate risks (commercial/brand/reputation/people).Qualifications: Minimum Academic Qualification (Degree): Any Graduate.Minimum Work Experience (in months/years): At least 3 years of relevant experience as a Deputy Manager or at least 2 years of relevant experience as a Group Manager preferably in US L&A Insurance.Sales experience in insurance is a must.System working knowledge required: Proficient in computer applications.Amenable to be assigned in our Alabang site.
#J-18808-Ljbffr