**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders?
You've come to the right place.
We're looking for ambitious people who share our values and want to make every day better for people around the world.
If this sounds like you, and the career below sounds exciting, we'd like to hear from you.
_**
**Working Arrangement**
Hybrid
**General Accountability**:
Group Administration Specialist is our main support the after sales transactions of our Distribution Channels namely Corporate Solutions (Broker and Agency), Manulife China Bank and Partnership and Distribution (PD).
The main accountability is to achieved a policy and premium persistency of 85%, generate billings on time (initial, adjustment, modal, renewal, extension), ensure accurate member data information are saved in the database, confirm member eligibility for claims verification, provide details for account review, process experience and unused premium refunds, and perform member underwriting for members exceeding the NEL/NML upon renewal of the account.
Closely coordinate with the Distributors and Business Partners to be able to deliver to our service level commitments to our clients.
**Responsibilities**:
1.
Prepare renewal offers for existing accounts and ensure to manage his/her portfolio to maintain the 85% policy and premium persistency level.
2.
Reconcile member master list upon renewal based on updated list submitted by the client vs. our record on file.
Discrepancy may require adjustment billing to include, delete or adjust the coverage of the members as applicable.
3.
Perform member underwriting within Group Admin limits for members exceeding the NEL/NML.
4.
Provide renewal details (member list and movements, premium and claims for the policy year) to pricing for account review.
5.
Verify member eligibility for claims verification, including checking of updated premium payment and most recent approved coverage from underwriting.
6.
Prepare billing statements such as Initial, Adjustment, Modal, Renewal and Extension Billing issued to Group Policy Holder.
Billing statement's granularity is up to individual member level.
7.
Give timely feedback to Distribution Partners or to the clients for Direct accounts if there are discrepancies on the member data and/or coverage.
8.
Prepare Policy Contracts, Certificate of Cover and Individual Certificate of Insurance for issued new business and renewed existing accounts, as applicable.
9.
Conduct KYC (Know Your Customer) and AML (Anti-Money-Laundering) compliance for new business and new affiliates for existing accounts.
10.
Set up policies/benefit schedule based on proposal accepted by the client during new business and renewal.
11.
Prepare policy endorsements as part of the contract for non-standard contract provision, special approval from Actuarial and take-over accounts.
12.
Tag along with Account Managers of Group Admin and Business Development Specialists of Sales Team for client meetings and during account review.
13.
Process experience refund as applicable.
14.
Provide immediate resolution to clients and agents' inquiries and complaints.
**Other Specification**:
1.EDUCATION / TRAINING
- College graduate of any 4year course
2.EXPERIENCE
- 3 years of Group Accounts Management experience
- Excellent customer service orientation
3.
PROFESSIONAL / TRADE QUALIFICATION
- Preferably with Basic LOMA course taken and passed
4.
COMPUTER PROFICIENCY
- Proficiency in MS Office notably MS Excel
5.
COMPETENCIES
- Team player
- Customer service oriented
- Continuous Improvement Orientation
- Strong analytical skills
- Excellent communication and interpersonal skills
6.
KEY WORKING RELATIONSHIP
Internal
- Operations Team
- Sales Officers
- Finance
External
- Policyholders
- Agents
- Brokers
- Business Partners
Other required attributes:
- Commitment to the job
- Hardworking
- Positive attitude/pleasant disposition
- Meticulous and Accurate
- Personal qualities of integrity, credibility, honesty, and strong work ethic
**About John Hancock and Manulife**
**Manulife is an Equal Opportunity Employer