Job description
JOB SUMMARY The GD Operations Supervisor role: Overall in-charge of Store or District Stores Grocery Delivery OperationsImplements GD Operations standardsImplements customer service improvements and strategiesTrains and motivates staff membersEnsures high service levelHandles customer inquiriesEnsures efficiency and productivity of GD Members KEY RESULT AREA Financial (Store/ District Sales, Transaction Count, Manpower Cost)Customer Service (Complaints % per Store/ District Stores, 24-hr Complaints Resolution, Service Level)Operational Excellence (On-Time Delivery, Fill Rate)Learning & Growth (Staff Training, Task acquisistion) DAILY TASKS Implementation of GD Operations strategies and efficiencies to ensure 100% on-time and full deliveryWeekly Schedule reportComplaint Resolution 100%Monitors collection 100%Assigns tasks to shoppers, cashiers and dispatchersAttends to Customer Inquiries DUTIES & RESPONSIBILITIES Monitors stores/ district stores daily fulfillment and closing of ordersEnsures there are no pending customer inquiries or complaints through monitoring complaint tracker dailyEnsure daily manpower plan to fulfill each day's orderPlans, organizes, controls and schedules work activities of immediate subordinatesManpower Control & DevelopmentPromote and monitor quality service among staff through training and by acting as a positive modelInstill the importance of excellent customer service and empower staff to use their best judgment in all customer service matters.Be personally available to all customers to communicate and identify their needs and/or address their questions and concerns.Orients, trains, and guides subordinates in the performance of duties.Ensures compliance by immediate subordinates to established standard operating policies and procedures, job duties and special assignments.Resolves and manages internal conflict of subordinates and promotes the core values of the company to inspire them and contribute to the productivity of the store GD.Develop a pool of potential leaders to meet the long range retail objectives of the company OTHERS Ensures efficient transmittal procedures of documents to parties concernedSchedules regular staff meetings to encourage inputs and establish commitmentsEnsures the company policies and procedures are communicated in a timely manner and are enforced consistently and adhered to accordingly CRITICAL CHALLENGES Handling and resolving customer complaints or concernsHandling employee's conflict and motivating and uplifting their moraleDeveloping staff members DECISION-MAKING AUTHORITY Independent decisions exercised on day-to-day activities within policy guidelinesReference to higher authority with long-term significance is requiredOrganizes and schedules work activities of immediate subordinatesTrains subordinates in the performance of dutiesEnsures compliance by immediate subordinates to established standard operating policiesResolves and manages internal conflict of subordinates
Touch point
Monthly Grocery Delivery OPCOMWeekly WM.Com Operations Touchpoint
Job Types: Full-time, Permanent
Benefits:
Company Christmas gift
Company events
Employee discount
Opportunities for promotion
Paid training
Promotion to permanent employee
Schedule:
8 hour shift
Day shift
Supplemental Pay:
13th month salary
Performance bonus
Ability to commute/relocate:
Malolos, Bulacan: Reliably commute or planning to relocate before starting work (Preferred)
Education:
Bachelor's (Required)
Experience:
Grocery Delivery: 1 year (Required)