Job descriptionJOB SUMMARYThe GD Operations Supervisor role:· Overall in-charge of Store or District Stores Grocery Delivery Operations· Implements GD Operations standards· Implements customer service improvements and strategies· Trains and motivates staff members· Ensures high service level· Handles customer inquiries· Ensures efficiency and productivity of GD MembersKEY RESULT AREA· Financial (Store/ District Sales, Transaction Count, Manpower Cost)· Customer Service (Complaints % per Store/ District Stores, 24-hr Complaints Resolution, Service Level)· Operational Excellence (On-Time Delivery, Fill Rate)· Learning & Growth (Staff Training, Task acquisistion)DAILY TASKS· Implementation of GD Operations strategies and efficiencies to ensure 100% on-time and full delivery· Weekly Schedule report· Complaint Resolution 100%· Monitors collection 100%· Assigns tasks to shoppers, cashiers and dispatchers· Attends to Customer InquiriesDUTIES & RESPONSIBILITIES· Monitors stores/ district stores daily fulfillment and closing of orders· Ensures there are no pending customer inquiries or complaints through monitoring complaint tracker daily· Ensure daily manpower plan to fulfill each day's order· Plans, organizes, controls and schedules work activities of immediate subordinates· Manpower Control & Development· Promote and monitor quality service among staff through training and by acting as a positive model· Instill the importance of excellent customer service and empower staff to use their best judgment in all customer service matters.· Be personally available to all customers to communicate and identify their needs and/or address their questions and concerns.· Orients, trains, and guides subordinates in the performance of duties.· Ensures compliance by immediate subordinates to established standard operating policies and procedures, job duties and special assignments.· Resolves and manages internal conflict of subordinates and promotes the core values of the company to inspire them and contribute to the productivity of the store GD.· Develop a pool of potential leaders to meet the long range retail objectives of the companyOTHERS· Ensures efficient transmittal procedures of documents to parties concerned· Schedules regular staff meetings to encourage inputs and establish commitments· Ensures the company policies and procedures are communicated in a timely manner and are enforced consistently and adhered to accordinglyCRITICAL CHALLENGES· Handling and resolving customer complaints or concerns· Handling employee's conflict and motivating and uplifting their morale· Developing staff membersDECISION-MAKING AUTHORITY· Independent decisions exercised on day-to-day activities within policy guidelines· Reference to higher authority with long-term significance is required· Organizes and schedules work activities of immediate subordinates· Trains subordinates in the performance of duties· Ensures compliance by immediate subordinates to established standard operating policies· Resolves and manages internal conflict of subordinatesTouch point· Monthly Grocery Delivery OPCOM· Weekly WM.Com Operations TouchpointJob Types: Full-time, PermanentBenefits:Company Christmas giftCompany eventsEmployee discountOpportunities for promotionPaid trainingPromotion to permanent employeeSchedule:8 hour shiftDay shiftSupplemental Pay:13th month salaryPerformance bonusAbility to commute/relocate:Malolos, Bulacan: Reliably commute or planning to relocate before starting work (Preferred)Education:Bachelor's (Required)Experience:Grocery Delivery: 1 year (Required)