As a Global ServiceNow Platform Owner, you will be the driving force behind a seamless and efficient platform experience, ensuring top-notch performance, availability, and security.
You will craft a visionary strategy, uncover hidden opportunities, and forge strong bonds with cross-functional teams to propel the platform forward.
In your new role, you will: Oversee the day-to-day management and administration of the ServiceNow platform , ensuring optimal performance, availability, and security Develop and implement a long-term strategy for the ServiceNow platform , aligning it with the organization's overall goals and objectives Identify opportunities for process improvement and automation , and work with stakeholders to implement changes that enhance the platform's efficiency and effectiveness Work closely with cross-functional teams , including HR, Finance, and Procurement, to understand their needs and ensure the platform meets their requirements Manage relationships with ServiceNow vendors and partners , ensuring timely resolution of issues and effective communication Develop and maintain key performance indicators (KPIs) and metrics to measure the platform's performance and identify areas for improvement With your proactive approach, analytical mindset, and efficient communication skills, you can drive the ServiceNow platform forward, generating and implementing innovative solutions while fostering strong, collaborative relationships with cross-functional teams.
Additionally, your unique ability to maintain a holistic perspective, even in the face of complex technical challenges, will enable you to optimize the platform's performance and align it with the organization's overall goals.
You are best equipped for this task if you have: A Bachelor's degree in Computer Science, Software Engineering , or any similar field of studies At least 3 years of working experience as a ServiceNow Platform Owner or similar role.
Deep understanding of the ServiceNow platform.
HR Service Delivery, Financial Services Operations, or Sourcing & Procurement Operations product experience is a plus.
Experience with ServiceNow upgrades, customizations, and integrations with a focus on staying in the latest version and keeping the system as out of the box as possible Familiarity with ITIL , especially incident and change management Knowledge of HR, Finance, and Procurement processes and systems , with the ability to understand and address each need, will be a big advantage Strong analytical mindset , problem-solving skills, and excellent communication skills Fluency in English (mandatory) Please send us your CV in English Möglichkeit für Coaching, Mentoring & Netzwerken Trainingsangebot & strukturierte Entwicklungsplanung Möglichkeit zur internationalen Entsendung Verschiedene Karrierepfade: Project Management, Technical Ladder, Management & Individual Contributor Flexible Arbeitszeit: Vertrauensgleitzeit Möglichkeit zum Home Office Offenheit für Teilzeit (auch in der Elternzeit) Medical Coverage Gesundheits- & Vorsorgeprogramme On-site gym Kantine Versicherungsangebot zu attraktiven Konditionen Lohnfortzahlung im Krankheitsfall Erfolgsbonus Möglichkeit mobil aus dem Ausland zu arbeiten (EU) #WeAreIn for driving decarbonization and digitalization.
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT.
Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals.
Be a part of making life easier, safer and greener.
Are you in?
- Feel welcome at Infineon Shared Service Center in Porto!
- Our multifunctional business model is focused on high quality services through operational excellence with engaged people.
We are recognized globally at Infineon as a valuable business partner.
These are the main business services on our site: Finance, Procurement, Human Resources, Cyber Security, Robotic Process Automation, IT, Audit, Legal, Compliance, Business Continuity among other areas that consolidate us as a high quality partner.
You will find a very open and approachable working culture at Infineon Porto, focused on promoting our people engagement and well-being at work.
We are on a journey to create the best Infineon for everyone.
This means we embrace diversity and inclusion and welcome everyone for who they are.
At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities.
We base our recruiting decisions on the applicant´s experience and skills.
We look forward to receiving your resume, even if you do not entirely meet all the requirements of the job posting.
Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.
for more information about Diversity & Inclusion at Infineon.
