Global App Commercial - Customer Advocate - Wfh

Details of the offer

Responsibilities:
Serve as the point of contact supporting Enterprise Advocates, Loyalty Advocates, EDO analysts and Marketplace Partners with app questions during the sales cycle.
Ensure all non-standard discounts have been approved by the proper Atlassian or Marketplace Partner authority.
Advise Enterprise Advocates, Loyalty Advocates, EDO Analysts and other sales support team members on general app process and policies.
Partner with cross-functional teams including Deal Desk and other groups to support the sales cycle.
Partner with content managers and business process analysts to create process documentation for the App Commercial Desk.
Provide user feedback to technical teams in cases of unusual system behavior or any testing phase of new technologies that will support Atlassian's internal app sale operations. .
Provide comprehensive feedback to Marketplace Partners on non-standard deal pipeline

Qualifications:
Must have the ability and willingness to join video chats daily to support stakeholders, peers, management, customers, and partners.
Outstanding verbal and written communication skills.
Must be highly proficient in Excel, including creating ad hoc formulas.
Must have a working knowledge of Confluence and sales service desk tools.
Must have at least one year of experience providing direct customer support.
Strong sense of ownership for resolving support requests.
Strong customer service background, ability to work under tight deadlines, and balance many deal support requests.


Nominal Salary: To be agreed

Source: Whatjobs_Ppc

Job Function:

Requirements

Customer Service Representative For Alorica Cubao

"please attached your cv or resume with email, phone number, home address and your full name" Qualifications: Excellent in English communication skills Seni...


Hr1001 - National Capital Region

Published 18 days ago

Customer Service Representative For Alorica Alabang

"please attached your cv or resume with email, phone number, home address and your full name" Qualifications: Excellent in English communication skills Seni...


Hr1001 - National Capital Region

Published 18 days ago

Call Center Representative / With Bpo Experience L Makati Site

Attracts potential customers by answering product and service questions; and suggesting information about other products and services. Opens customer account...


Neksjob - National Capital Region

Published 18 days ago

Csr ( Open For Fresh Graduates Up 25K To 30K Salary)

Benefits Free Training and Skill Development ProgramsComprehensive HMO CoverageGovernment-Mandated Benefits15 Vacation Leaves, 10 Sick LeavesAllowances and P...


J-K Network Services - National Capital Region

Published 18 days ago

Built at: 2024-11-23T04:03:48.502Z