Responsibilities:
• Inbound Call Receiving – Receiving Calls – Directing Calls –
• Client Follow-Up: Manage communication with clients, including follow-ups on quotes, project status updates, and feedback collection to ensure high levels of satisfaction.
• Scheduling & Coordination of Safety Packs: Assist in coordinating schedules for glass cleaning and window repair projects, liaising with the team to ensure optimal deployment and time management.
• Administrative Support: Handle email management, organise meetings, and prepare reports for the owner, ensuring all documents and communications are clear, accurate, and timely.
• Project Tracking: Maintain project progress logs and help track job completion, ensuring any issues are addressed promptly and communicated effectively
• Continuous Improvement: Identify opportunities to improve processes, streamline operations, and support the growth of the business through effective follow-up and communication practices.
What We Are Looking For:
• Strong Communication Skills: You have a professional and friendly communication style, both written and verbal, and can adapt your approach to suit different stakeholders.
• Organised & Detail-Oriented: You love creating order out of chaos and have a keen eye for detail, ensuring nothing slips through the cracks.
• Proactive Problem Solver: You take initiative, anticipate needs, and thrive in a role where you can think on your feet to support the business owner.
• Tech-Savvy: Experience with CRM software, Microsoft Office, and scheduling tools is essential.
Familiarity with project management software is a plus.
• Team Player: You enjoy working closely with others and can build strong relationships with both the internal team and our clients.
Why Join Us?
• Growth Opportunity: As our business expands, there are opportunities for personal and professional growth within the company.
• Positive Work Environment: We foster a culture of collaboration, support, and professional development.
• Diverse & Inclusive: We welcome applicants from all backgrounds and believe in providing equal opportunities for everyone to succeed.
Software use:
• XERO
• JGID CRM
• FASTFIELD
• Microsoft Suite, Outlook, Teams, Excel, Word
• PDF EDITOR