General Manager

The Hostel General Manager will have a strategic and creative approach to ensuring the best possible guest experience.
- They will be an ambassador to the brand, exemplify the company's core values, lead with passion and in a way that empowers employees to optimize performance across all departments.
- They will also be responsible for growing accommodation bookings, optimizing occupancy, including preparing financial projections, and monitoring and reporting on sales performance.
- They will oversee the management of the hotel's facilities, being accountable for high standards of housekeeping and for project managing maintenance works.
- You will be responsible for all aspects of running the hostel.
- You will work effectively to identify and resolve the root causes of problems that are impacting the business and lead from the front to quickly resolve problems as they occur by bringing the level of gravitas and maturity to the role expected of a business leader.
- Working with the local team and with the support of the HR function, you will be responsible for managing all aspects of your local team.
- You will be responsible for communicating and justifying planned improvements for the hostel, including customer service improvements, process improvements, and maintenance work.