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General spec plus
10+ years experience of payroll technology expertise across APAC countries (Australia, New Zealand, Singapore, Malaysia, Indonesia, Thailand, Vietnam preferred)
EY grade/level: Senior Manager (Rank 21)
Specific duties/responsibilities:
• This role will be a liaison between the technology team, payroll processing country teams and the clients.
• Should have knowledge on Multi Country Payroll Operation
• Understands all phases of payroll processing. Should have knowledge on payroll inputs, processing, outputs and reports
• Participate in requirement gathering, converting requirements to technical specifications and technical delivery; understands different implementation phases (User requirement study ? System configuration ? Testing ? Go-live ? Post go-live support)
• Should be able to support monthly operational deliveries
• Should be able to debug and resolve queries from clients / country payroll teams as required
• Knowledge on system interfaces between payroll systems; configuration and/or customization (understand clients' requirements for more complicated configuration as customization)
• Provides system demonstrations and training as needed (eTimeand Attendance, eLeave, eClaims)
• Preparation of project plans and weekly status updates
• Assisting with other Ad Hoc requests as they come up
Requirements:
• Bachelor's degree in Analytics or Accounting or Business Administration or IT with 3-5 years of experience in international payroll
• Excellent customer service skills and ability to work effectively with all personality types under strict deadlines
• High level of professionalism and demonstrated ability to communicate with various levels of management
• Knowledge in Workday or any other HCM systems preferable
• Good to have knowledge on databases and SQL queries
• Strong Excel skills required
• Effective decision making, problem solving, analytical skills, teamwork
• Organizational, multi-tasking and prioritizing skills
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