Job Title GBS Services and Solutions Delivery Specialist - Billing Administrator
Job Description
About the role:
The purpose of Billing Administrator is to ensure the smooth operation of the Service business, by ensuring accuracy and timely processing of invoices and cost assignment to customer contracts where appropriate. This role is focused on recognizing revenue and billing, and works collaboratively with the wider organization to ensure we provide exceptional service to our customers.
Key Responsibilities for Billing Administrator:
Work within the customer services organization
Issues time & material and contract invoices
Check and process exception handling for customer cases and debit memos to ensure completion within SLA
Liaise with Service Delivery Team to meet the requirements of our customers
Work closely with the Contracts Team to ensure correct cost allocation
Route overdue cases and debit memos to the correct department for follow up
Resolve Incomplete Cases by correcting errors within work orders to ensure integration with financial processes
Improve internal processes to reduce defects, speed up debit memo closure and make successes visible
Resolve invoice disputes
Create credit notes where needed and any necessary re-billing to ensure payment disputes are actioned timely
Key performance indicators:
Debit memo closure
Open invoice disputes
Open time & material and contract invoices and billing
Incomplete cases
Work in progress / Goods in Transit (costs of all open cases)
Customer satisfaction
Requirements:
Bachelor’s Degree in Finance, Accounting or the equivalent
Minimum 3 years’ experience in Billing and Invoicing
Experience in Billing and Invoicing Analysis
SAP Skills Required
High Level Knowledge in Excel and other Microsoft Products
Process and Project Management Experience
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.
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