Requirements Must have 3 years+ of experience in end-to-end Fund Accounting handling private equity Must have 1-3 years supervisory experience with experience handling KPIsMust have experience in Sage Intact and/or InvestranStrong written and verbal communication skills1-3 years of experience in a contact center environment preferredAbility to articulate technical and complex concepts in a clear and concise mannerAbility to balance multiple active projects with competing priorities Exhibit diplomacy, tact, and poise when communicating with clients or customersAbility to work independently and in a team environmentAmenable to working on a Night Shift schedule Amenable to working on a hybrid setup (2-4x RTO/month) in MOA, Pasay Job Description Help provide leverage to our clients by understanding and prioritizing their needs while effectively scaling our CFO services. Some of the strategic support that we provide includes: Capital calls and distributions Audit/tax support Pre/post-close services Quarterly and annual financials Limited Partner communications Bring transparency to founders, VCs, and LPs and help our clients make more accurate decisions by helping them utilize our tools and resources such as: Real-time IRR Real-time portfolio data Provide additional data points (TVPI, RVPI) Team Lead Duties: Establish and execute processes and procedures Establish and manage the achievement of Key Performance Indicators (KPIs) Monitor and evaluate all processes and implement improvement to ensure customer clients receive appropriate and high-quality services as committed Perform daily and monthly auditing of work processes Monitor and assist team members in the daily operation aspects of the project including reviewing the status and performance against targets, performing root cause analysis of variances and making improvements to meet the targets Coach, guide, and train team members by providing creative ideas and ways on how to carry out the respective tasks towards providing excellent service Provide assistance to team members in accordance with established practices and procedures Provide reports as agreed with the Customer Assist in hiring, selection, and training of new team membersWhy Apply? Hybrid Work Set-upEquipment providedHMO CoverageWork-life BalanceEngagement ActivitiesTelecommunication Allowance for Team Leaders and UpPerformance-based Bonuses (Quarterly)For work onsite days, the office is located near transport terminals (Mall of Asia)