Requirements Must have 3 years+ of experience in end-to-end Fund Accounting handling private equityMust have 1-3 years supervisory experience with experience handling KPIsMust have experience in Sage Intact and/or InvestranStrong written and verbal communication skills1-3 years of experience in a contact center environment preferredAbility to articulate technical and complex concepts in a clear and concise mannerAbility to balance multiple active projects with competing prioritiesExhibit diplomacy, tact, and poise when communicating with clients or customersAbility to work independently and in a team environmentAmenable to working on a Night Shift scheduleAmenable to working on a hybrid setup (2-4x RTO/month) in MOA, Pasay Job Description Help provide leverage to our clients by understanding and prioritizing their needs while effectively scaling our CFO services. Some of the strategic support that weprovide includes:Capital calls and distributionsAudit/tax supportPre/post-close servicesQuarterly and annual financialsLimited Partner communicationsBring transparency to founders, VCs, and LPs and help our clients make more accurate decisions by helping them utilize our tools and resources such as:Real-time IRRReal-time portfolio dataProvide additional data points (TVPI, RVPI)Team Lead Duties:Establish and execute processes and proceduresEstablish and manage the achievement of Key Performance Indicators (KPIs)Monitor and evaluate all processes and implement improvement to ensure customer clients receive appropriate and high-quality services as committedPerform daily and monthly auditing of work processesMonitor and assist team members in the daily operation aspects of theproject including reviewing the status and performance against targets,performing root cause analysis of variances and making improvements tomeet the targetsCoach, guide, and train team members by providing creative ideas andways on how to carry out the respective tasks towards providing excellentserviceProvide assistance to team members in accordance with establishedpractices and proceduresProvide reports as agreed with the CustomerAssist in hiring, selection, and training of new team members Why Apply? Hybrid Work Set-upEquipment providedHMO CoverageWork-life BalanceEngagement ActivitiesTelecommunication Allowance for Team Leaders and UpPerformance-based Bonuses (Quarterly)For work onsite days, the office is located near transport terminals (Mall of Asia)