Functional Lead (Claims/Rts/Recovery) - Sorting Center

Requirements:

- Must be a Bachelors degree graduate of Industrial/Management Engineering or any related field
- With at least two 5-8 years relevant experience in warehousing, e-commerce, logistics or related fields
- Must be keen to details and data management
- Highly knowledgeable in RTS and Claims process
- Knowledgeable in using process improvement tools
- Knowledgeable in MS Office and Google Applications
- With good interpersonal and communication skills
- Willing to be assigned in Meycauayan, Bulacan


Job Description:

- Manage overall Return to shipper / seller process
- Ensure that all RTS parcels are dispatched according to the given SOP and KPIs
- Collaborate with the claims team to manage past due items and ensure minimal claims on RTS
- Work closely with SOC Ops team, Middle Mile, and Fleet Management on timely dispatch of of parcels
- Participate in the development and implementation process strategies and tactical execution
- Assess manpower needs and work will support team for proper allocation
- Provide guidance to RTS/Claims team, evaluate team's performance and provide necessary trainings to continuous growth