Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
As a Functional Analyst (D365) with Capgemini, you will play a key role in ensuring solutions are scalable, maintainable, and aligned with best practices. Sounds exciting? See below for more information.
YOUR ROLE Translate business requirements into Dynamics 365 solutions & processes.Conduct gap analysis to identify areas where existing system configuration does not meet business needs.Design and document Dynamics 365 solutions that meet business requirements.Configure and customize Dynamics 365 modules to support business processes.Ensure solutions are scalable, maintainable, and aligned with best practices.Coordinate with IT and business team members to ensure successful implementation and integration of Dynamics 365 solutions.D365 System Testing and Quality Assurance (including regression testing on upgrades).Develop and execute test plans to ensure the quality and functionality of Dynamics 365 solutions.Identify and resolve issues and defects during the testing phase.Ensure that solutions meet performance standards.Work with functional teams to deliver training for end-users and IT staff on Dynamics 365 functionalities and best practices.Provide ongoing support and troubleshooting for Dynamics 365-related issues.Identify opportunities for process and system improvements.YOUR PROFILE: Good understanding of Agile methodologies and project management practices.Proficiency in Dynamics 365 Customer Service and Contact Center module.1-3 years of experience as a Functional Analyst.Experience in D365 and ability to elicit detailed requirements from the business and map it against functionalities of D365 or the system/app built on it.What you'll love about working here?We promote Diversity & Inclusion as we believe diversity of thought fuels excellence and innovation.In Capgemini, we enable people to be the architects of their career growth. We equip people in augmenting their potential by providing a wide array of career growth programs that empower them to get the future they want.Capgemini fosters impactful experiences for its people that aid in bringing out the best in them for themselves, for the company, and for their clients.When you join Capgemini, you don't just start a new job. You become part of something bigger.
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