Full Time Collections Agent

Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get started! Amazing organizations don't just happen! Help create the future of our growing company, where our diverse talent and culture provide the competitive advantage to help Bill Gosling Outsourcing and its flock win big.
We are currently hiring  Collections Agents  to add to our Team!
We accept walk-in candidates come and visit our  Recruitment Hub at 15F Two World Square, Upper Mckinley Hills, Taguig City. WHY WORK WITH US Get as much as of Php 18,000 ++ monthly Competitive allowances and incentives Performance based incentives Night Differential Rate HMO for you and your 2 dependents Life Insurance package Vacation and Sick time offs Anniversary Leave Birthday Leave Emergency Loan Assistance Dental Coverage Wellness Activities and Mental Health Awareness Monthly Engagement Activities (in office games, competitions and prizes) Amazing work culture where you can learn and grow Key Responsibilities: Negotiate payment terms/arrangements if applicable. Review account status/information thoroughly to understand the customer's inquiry/need. Respond to inquiry/need and decide upon the most appropriate solution, if applicable. Recommend appropriate solutions, products and/or alternative options to resolve customer inquiry/need, if applicable. Overcome consumer objections; refer complaints immediately to the appropriate MC/TL/relevant department. Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer's account information Champion company core values and other company programs Other duties as assigned ABOUT YOU Previous experience in a Collections role is preferred but not required You enjoy talking to people on the phone You are empathetic, a good listener, and want to help others Have a desire to grow and drive your career forward for SHS Graduates must have at least 1 year BPO experience handling international account 2nd year college undergraduate or Degree holders, no experience required