**Position Summary**
Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent
feedbacks and guest satisfaction.
Ensure hotel charges are processed diligently to guest's accounts, invoices are
accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct
settlements.
**Duties and Responsibilities**:
- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest
concerns.
- Supervise daily shift process ensuring all team members adhere to standard operating procedures.
- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to
ensure a quality operation.
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of
customer satisfaction and quality service.
- Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to
the guests.
- Ensures safety by following guest check in and security procedures.
- Assist all departments in servicing the guests during high volume periods.
**Educational Requirement**:
- Graduate of Hotel & Restaurant Management or any degree relevant to the position
- With Diploma/Certificate in Hotel Management is a plus
**Competencies**:
- Knowledge in any hotel system
- Positive attitude
- Excellent communication skills
- Ability to remain calm under pressure
**Work Experience Requirement**:
- With minimum of 2 years of work experience on the same capacity (as Front Office Team Leader)
**Salary**: From Php13,000.00 per month
**Benefits**:
- Opportunities for promotion
- Promotion to permanent employee
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
Ability to commute/relocate:
- Bacolod City, Negros Occidental: Reliably commute or planning to relocate before starting work (required)