Front Office Supervisor

Job Description

Ensures compliance with arrival and departure standards based on Leading Quality Assurance.Supervise the Front Office Team to personalize the guest arrival and departure experience by ensuring all arrival reservations are reviewed and processed based on guest purpose, perspective, preferences, and passions. Ensure all corporate, regional and local Raffles Standards of Operating Policies and Procedures are adhered to.   

Qualifications

Graduate of a Degree in Hospitality Management or any related field.Minimum of two (2) years of relevant experience in a luxury hotel is an asset.Service-oriented, high guest service skills, talent, knowledge and ability to lead colleagues to excellence.Strong working knowledge of loyalty programs, Opera and MS Office applications.