Front Office Associate

*Ensures that guests receive a speedy and efficient check in and out within set standards of front office

*Maintains and updates guest history and marketing database as laid down in Front office procedures.
*Ensures all master folios due to depart have been checked out and have their respective backups attached.
*Handles keys and ensures that Security Policies are adhered to.
*Liaises with Bell Service for smooth handling of luggage and transport services.
*Responsible for registration and issuing of safety boxes.
*Adheres to pre-set availability and rate controls.
*Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the hotel.
*Creates an opportunity to upsell rooms, outlets and other hotel facilities

*Provides guests with cash advances on their credit card.
*Handles all arrival and departure records according to the standards set in the Departmental Operations Manual.
*Handles incoming and outgoing mail, faxes, courier mail, and messages in a timely manner.
*Complies with all systems and procedures as laid down by the Front Office Manager.
*Is responsible for the posting of all charges brought to the cashiers by different revenue centers such as laundry, restaurants, spa, etc.
*Ensures the correct closing procedures are carried out and reports are accurate and balance before closing.
**Job Types**: Full-time, Permanent

**Salary**: Php10,000.00 - Php11,000.00 per month

**Benefits**:

- Paid training

Schedule:

- 8 hour shift

Supplemental pay types:

- 13th month salary
- Overtime pay

COVID-19 considerations:
Must be fully vaccinated.
**Experience**:

- Front desk: 1 year (preferred)

**Language**:

- English (preferred)