Front Office Agent

FILINVEST COMPANY: Timberland Highlands Resort
Timberland Highlands Resort is seeking a dynamic and customer-focused individual to join our team as a Front Office Agent. As the first point of contact for our guests, the Front Office Agent plays a crucial role in creating a positive and memorable experience from the moment they arrive at our resort.
Responsibilities Guest Services: Provide exceptional customer service to all guests, ensuring a warm and welcoming atmosphere. Handle guest inquiries, requests, and concerns with professionalism and efficiency.Check-In/Check-Out: Efficiently process guest arrivals and departures, including registration, key issuance, and payment transactions. Ensure accuracy in guest information and payment details.Reservations: Assist guests with room reservations, changes, and cancellations. Utilize the resort's reservation system to manage bookings and room availability effectively.Communication: Effectively communicate with other departments to relay guest requests and coordinate special arrangements. Keep all relevant staff informed of any changes or updates in guest information.Information Resource: Serve as a knowledgeable resource for guests, providing information about resort facilities, services, and local attractions. Assist guests with any additional needs they may have during their stay.Problem Resolution: Address and resolve guest issues and complaints in a timely and effective manner. Collaborate with other team members to ensure guest satisfaction and loyalty.Administrative Tasks: Perform various administrative duties, including maintaining accurate records, handling cash transactions, and preparing reports as required.Quality Assurance: Ensure the cleanliness and organization of the front desk area. Contribute to maintaining high standards of quality and service throughout the resort. Qualifications: Bachelor's degree in Tourism or Hotel Management and the likesPrevious experience in a front office or customer service role, preferably in the hospitality industry.Excellent communication and interpersonal skills.Strong attention to detail and organizational abilities.Familiarity with hotel reservation systems and basic computer proficiency.Ability to work flexible hours, including evenings, weekends, and holidays.Hospitality or customer service certification is a plus.Amenable to work in San Mateo, RizalCan start immediately