Overall Job Responsibilities
- Greets and ensures that all guests are assisted at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity.
- Registers and rooms all arrivals according to established procedures.
- Performs check in, check out and room change procedures and ensures all data are entered completely into the Hotel system.
Functional Job Responsibilities
Function 1
- Maintains cashier float and ensures accurate daily report of all money received.
- Cashes Hotel guest's travelers checks and assists with currency exchange.
- Keeps abreast of all modifications to accounting policies and procedures.
- Is responsible in attending to guest's request of using the service of the safety deposit box at all times.
- Is knowledgeable of all special promotion procedures.
- Attends to guest's complaints, inquiries and requests, and refers problems to his/her superior if he/she is unable to assist.
- Does everything possible to ensure that the guests depart the Hotel with a positive impression of the Hotel services.
- Performs audit balances and prepares all works for audit in an orderly fashion.
Function 2
- Maintains exemplary departmental standards of behavior and apperance and attitude at all times.
- Takes personal interest and pride to ensure that the Reception desk work areas ares are kept clean and in orderly state at all times.
- Is fully aware of the credit policy.
- Has full knowledge of Solaire Manila standards.
- Ensures guest receives prompt attention and request will be fullfilled immediately.
- Ensures guest satisfaction during his/her shift.
- Maintains a neat and tidy appearance at all times.
Function 3
- When assigned, handles the Call Center Back Office and does the following tasks:
- Answers phone calls and ensures that all guests are assisted at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity.
- Performs rooms controlling; blocking of rooms for all arrivals, ensuring the guest's room preferences is met.
- Assists guest in the event of a possible room transfer; calls the bell service for luggage assistance.
- Is responsible in attending to guest's request of using the service of the safety deposit box at all times.'
- Monitors the Saflok system and report to the Duty Manager any discrepancies found in the system
- Handles Reception operations during assigned shift including:
- Maintenance of guest information
- Maintenance of information about local events
- Compilation of occupancy statistics
- Supervision of group bookings
- Assistance with complaints
- Handles cashiering activities during assigned shift including:
- Cash handling and banking procedures
- Dealing with irregular payments
- Instructing team members of credit policies and facilities
- Carry out debtor control
- Preparation of cashier reports
- Supervision of the whole cashiering system
- Accuracy of the Foreign Exchange Board
- Assumes other duties assigned by Management as required.
**Salary**: Php21,000.00 - Php31,000.00 per month
**Benefits**:
- Free parking
- Health insurance
Schedule:
- Shift system
Supplemental Pay:
- 13th month salary
Application Question(s):
- How many years of working experience do you have as a Hotel Front Office Agent?