Job Description:
As a Technical Support Engineer, you will hold a pivotal role in ensuring our customers receive top-notch technical support and solutions.
Your responsibilities will include diagnosing and resolving complex technical issues, providing timely and effective solutions, and maintaining high levels of customer satisfaction.
This role demands a unique blend of technical expertise, problem-solving skills, and excellent communication abilities.
Requirements:
Good English communication skills
Knows how to resolve issues with JavaScript, Rx.JS, and Node.js
Familiarity with AWS
Strong commitment to quality and customer service
Excellent problem-solving skills
Front-end WordPress proficiency is a plus.
Experience with Zendask, HubSpot / Salesforce, Slack, Survey tools
Experience in Data reporting, dashboarding and analytics
What We Offer:
Competitive commissions and bonuses.
Attractive perks and benefits to enhance your work-life balance.
A supportive work environment focused on growth and development.
Opportunities for career advancement within the company.
Comprehensive training to ensure your success.
Company events like the Sportsfest, tokens, and etc.
About us:
Sixeleven Global Services is a Filipino-owned, Davao-Based, solution-oriented contact center designed to provide quality services in Sales, Marketing and Customer Support.
We started in 2005 with only 20 seats.
We have now grown to over 5,000 seats currently!
Our yearly growth and success is a testament to our drive and capability to guarantee that client goals are met.
We believe in more than just hiring; we focus on nurturing our team members to grow in their areas of influence.
With a strong foundation of job stability and clear paths for career advancement, we pride ourselves on creating a unique environment where you will feel to be part of a team and not just an employee.
Here, you will experience a sense of belonging and a commitment to your professional development.
Come and join our success!