Front End - Client Retention

Front End – Client Retention Specialist (Urgent)

Job Description
1. PHONE CALLS
? Handle phone calls from clients, specifically addressing routine concerns such as, but not limited to, provider accreditation, doctor availability, reimbursement updates, LOA issuance, and assistance during ailment among others.
? Coordinate with the Front-End Team for meeting-related concerns to ensure a seamless transition of calls when necessary.
? Collaborate with other departments, to resolve client concerns efficiently and effectively.
? Provide guidelines and procedures to troubleshoot and resolve common issues or escalate complex problems to higher-level support if required.

2. EMAIL MANAGEMENT
? Centralized Email Repository: The Back End Team has the primary responsibility for managing and responding to client emails in the centralized repository.
Email Handling Guidelines:
? Respond to client emails promptly.
? Provide accurate and comprehensive information in responses, addressing client concerns and inquiries thoroughly.
? Collaborate with other departments, when necessary, to obtain the required information for responding to complex client inquiries.
? Maintain a record of all client email interactions, including the details of the concern, actions taken, and any follow-up required.

Job Qualifications:
1. Educational attainment: Bachelor's degree in business, marketing, sales, or a related field
2. Years of relevant experience: at least 1-year administrative work
3. Area/s of experience: HMO but not required
4. Knowledge: Proficiency in using office software (Microsoft Office)
5. Skills: Organizational Skills

Salary Offer : P18,000.00
(Makati Office)
Work Schedule : 8:30am-5:30pm

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