Front End - Client Retention

Front End – Client Retention Specialist (Urgent)

Job Description
1. PHONE CALLS Handle phone calls from clients, specifically addressing routine concerns such as, but not limited to, provider accreditation, doctor availability, reimbursement updates, LOA issuance, and assistance during ailment among others.Coordinate with the Front-End Team for meeting-related concerns to ensure a seamless transition of calls when necessary.Collaborate with other departments, to resolve client concerns efficiently and effectively.Provide guidelines and procedures to troubleshoot and resolve common issues or escalate complex problems to higher-level support if required. 2. EMAIL MANAGEMENT
? Centralized Email Repository: The Back End Team has the primary responsibility for managing and responding to client emails in the centralized repository.
Email Handling Guidelines: Respond to client emails promptly.Provide accurate and comprehensive information in responses, addressing client concerns and inquiries thoroughly.Collaborate with other departments, when necessary, to obtain the required information for responding to complex client inquiries.Maintain a record of all client email interactions, including the details of the concern, actions taken, and any follow-up required. Job Qualifications: Educational attainment: Bachelor's degree in business, marketing, sales, or a related fieldYears of relevant experience: at least 1-year administrative workArea/s of experience: HMO but not requiredKnowledge: Proficiency in using office software (Microsoft Office)Skills: Organizational Skills
Salary Offer : P18,000.00
(Makati Office)
Work Schedule : 8:30am-5:30pm

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