Front Desk Staff

The front desk receptionist is the first point of contact for customers, guests, and walk-ins.
They perform various functions, including providing clerical and customer support duties.
The front desk receptionist job description consists of the following major tasks, duties, and responsibilities:

Responsible for receiving visitors by greeting them in person or on the telephone; answering or referring inquiries
Maintains employee and department directories as a guide for directing visitors
Offers beverage to guests where necessary
Schedules meetings and travel for executives, as well as appointments for customers
Documents and communicates actions, irregularities, and continuing needs to maintain continuity among work teams
Contributes to team effort when required
Operates telephone switchboard; answers and transfers calls to appropriate units
Takes messages and communicates them to proper enquirers
Handles outgoing mail; sorts and distributes incoming mail
Responsible for placing outgoing calls and conference calls as needed
Drafts, reviews, and proofreads office documents
Responsible for basic data entry as assigned
Maintains and stocks basic office supplies
Responsible for operating and maintaining office machines, including printers, copiers, and fax
Ensures compliance with company rules and regulations in the reception area.