The Receptionist / Frontliner is responsible and accountable for overseeing day-to-day front operations including but not limited to achieving daily, weekly and monthly revenue goals set by the Branch, welcome scheduled and walk-in studio clients, co-spearhead pre-laser/wax procedure to clients with appointments, book client's appointments in the system, manage and co-supervise decking of therapists, answer phone/walk-in queries of clients.
**DUTIES AND RESPONSIBILITIES**
- Achieve daily, weekly and monthly revenue goals set by the Branch Head /management by implementing, promoting programs and packages, enhance and achieve excellent customer service based on operating standard set by the company.
- Perform pre-procedure or client check-in procedures including discussing waiver details and proper endorsement procedure of client to the therapist.
- Perform after procedure guidelines such as processing of payment, discuss succeeding appointments of client, book client's appointments using the online booker system (booker)
- Handles all types of appointments (old clients, new/walk-in clients, call-in client,etc.)
with the supervision and approval by the Branch Head
- Co-manage uploading of client's procedural pictures and documents required by the Branch Head and management
- Perform after-sales procedures such as after care/procedure reminders, next scheduled appointments.
- Ensures the accurateness of clients' personal/procedural details
- Maintains cleanliness/neatness of the frontline area making sure that all records, data, equipment in the front area are organized at all times
**QUALIFICATION REQUIREMENTS**
- Specialized Knowledge / Skills
- Interpersonal Skills
- Communication skills
- Problem solving skills
- Customer handling skills
- Leadership skills
- Education / Work Experience
- Preferably with Bachelor's degree or equivalent 3 work years experience for undergraduate
- Preferably with exposure in the wellness industry
- Must be fluent in written and spoken English & Tagalog
**PERKS**:
- Basic Pay plus incentives
- Daily tips
- Enjoy work life balance (Enjoy branch events, paid trainings and workshops)
- Happiness + 1 Culture
- Paid Leaves (VL / SL/ Birthday Leave / Emergency Leave)
- Weekend surge pay (3 months of employment onwards)
**Job Types**: Temporary, Fresh graduate
**Salary**: Php15,000.00 - Php17,000.00 per month
**Benefits**:
- Additional leave
- Company events
- Employee discount
- Health insurance
- Opportunities for promotion
- Paid training
Schedule:
- 10 hour shift
- 8 hour shift
- Afternoon shift
- Day shift
- Holidays
- Monday to Friday
- Rotational shift
- Weekends
Supplemental Pay:
- 13th month salary
- Commission pay
- Overtime pay
**Education**:
- Bachelor's (preferred)
**Experience**:
- Receptionist: 1 year (preferred)