The Front Desk Receptionist(Patient Care Specialist) primarily attends to patients and customers in the clinic and performs a variety of tasks to ensure that services are provided in an effective and efficient manner. JOB DUTIES AND RESPONSIBILITIESHandling Patient or Customer Inquiries or ConcernsGreet all patients and customers upon entry in the clinic in a friendly, courteous and professional mannerAnswer inquiries from patients, customers and other persons regarding clinic product and services in an efficient mannerAnswer telephone calls promptly and efficiently following telephone handling standards of the CompanyHandle inquiries over the telephone and screens or directs calls when necessaryLog all inquiries in the Inquiry Sheet as part of the monitoring report by the Marketing DepartmentEndorse scheduled patients to appropriate personnel in charge (Doctor or Aesthetician or Nurse or Physician's Assistant)Handle patient complaints and refers to the Branch Officer or Doctor accordinglyMaintain high standards of customer service through handling of all customers in a courteous, friendly and helpful mannerEnsure that appropriate and relevant promotional or information materials are available for the patients or customersScheduling of PatientsEnsure proper scheduling of patients for treatment and services in the CRM and logbookConfirm patient's appointment the day before the scheduleReconfirm with the patient 15 minutes before the scheduled treatment or procedure to ensure patient's availabilityPrepare list of doctors' and aestheticians' patients, procedures and contact numbers for distribution at the end of the dayCheck Company mobile phone on a daily basis, takes note of any requests for rescheduling from patients, and updates the CRM and concerned personnel accordinglyCoordinate with the Doctor or Aesthetician or other personnel with regard to patient scheduleHandling of Patient Information and Patient ChartsFacilitate the filling out of the Patient Data Sheet and ensures completeness of information Prepare charts for new patients ensuring proper labeling with the patient's name (Last Name, First Name, Middle Initial) on the folder flapMaintain proper filing of chartsPull out charts of patients as necessary and returns charts after use in their proper placesPrepare charts of patients scheduled the next dayOthersMaintain orderliness and cleanliness in Reception and Waiting area and other areas in the clinicReport any required repairs in the Clinic or need for additional supplies or collaterals to the Branch Officer for proper actionUndertake promotional, sales and marketing activities via the phone or direct customer encounterAttend and participates in all required meetings, events or trainingsEnsure compliance to company established policies and proceduresLend support or assistance as Reliever in other clinics as deemed necessaryPerform other duties as may be assignedJOB QUALIFICATIONS Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Business Studies/Administration/Management, Hospitality/Tourism/Hotel Management, Mass Communication or equivalent.At least 1 Year of working experience in the related field is required for this positionMust have outstanding customer service orientationExcellent communication skillsMust be able to display tact, courtesy and initiativeThe Belo Medical Group (BMG) places utmost importance to your right to privacy. BMG shall handle with utmost care all personal and sensitive information that you may provide or those that we may collect from you upon your use of the website in accordance with our Privacy Policy. By submitting your application, scrolling this page or clicking any part of it, you hereby acknowledge that you have read and understood our Privacy Policy and expressly consent to it.