The **Front Desk Officer** or internally known as **Community Ambassador** is TaskUs' first line of defense.
Providing five star service to teammates, clients and all who enter the sites.
Must have the ability to assess individuals coming through the door on a daily basis.
This role has the responsibility of being TaskUs' face as you will be the first and last person everyone will see.
- You carry the name TaskUs, its culture and embodies all core values.
This is to make a lasting impression on anyone who comes to the door and that person shares their experience with their friend and colleagues how TaskUs has a ridiculously good culture.
- Ensures that all site reception are in the best shape, neat, tidy and well managed.
It is the CAs responsibility to maintain the reception area at all times.
Ensure that housekeeping is consistently tracked/monitored on an hourly basis.
Reports to Facilities anything that is out of order and out of safety.
- Ensures that all company assets such as iPads, Desktops and matching keyboards and mouse are kept tidy, and in best working condition.
Reports to IT if assets are not working, damaged, or missing.
- Ensures that all transmittals are coordinated with other site Community Coordinators and make proper endorsements of anything that comes in and out of the reception.
- It is the CAs duty to report suspicious behavior and suspicious visitors to sentinels for everyone's safety.
Able to engage with people, keep them entertained and well informed.
- Responsible for working with the recruitment team on a daily basis to ensure that anticipation of applicants are aligned with each other to provide the best customer service.
Coordinate with sourcing on referral programs to be up to date and as part of engagement.
- Set-up client related requests such as basic coffee set-up, VIP set-up, boardroom reservation, welcoming committee, works hand in hand with operations on making sure that the visit is polished and successful.
A **Front Desk Officer** is also responsible for tasks such as regulating and maintaining administrative tasks that are related but not limited to: travel, logistics, client management, asset management, executive handling and office supplies.
- Responsible for projecting, planning, procuring, pre-staging of required equipment for BCPs/ items for deployment, storage and inventory of assets, overseeing the deliveries and maintenance of assets.
- In charge of ensuring a steady and smooth flow of logistics, transmittals of related items per site.
From request, to booking, to communicating and execution of requests while ensuring that safety of employees are our priority.
- Must be able to coordinate shuttle service and trip logs for Community Coordinators handling shuttles and invoices for Community Coordinators handling office supplies, travel and asset management.
Validates all invoices provided by the vendor to ensure right logs are given from the actual services given on a bi-monthly/monthly basis.
- In charge of executive meetings, set up together with site EA for client and Executive visit
- Accommodate site needs during disaster, typhoon, floods, fire.
Responsible for close coordination with the BCM team, safety department for the business continuity by providing lodging and shuttle services to affected employees.
Identify best pick up locations, vets lodging for temporary relocation.
- Involves managing the driver/messenger schedules, their task, allowance and deployment of company vehicles.
- Assist and help in making sure that all business related policies and procedures are understood and followed as enforced by the supervisors.
**SKILLS, ADMIN and FINANCIAL**
- Certified/Vetted by Operations/VPs to do Site Tours when there are client visits/prospect clients.
- Specialized training on Customer Service.
- Must be able to present safety and security procedures of TaskUs in relation to our safety and security standards and must pass through our Safety and Security Director.
- Must be certified as a CA trainer to all incoming and new CAs to ensure standards are met and maintained among all CAs.
- Must have a background in employee logistics management that is related to, travel, shuttle, asset management, merchandise, office supplies and inventory management and client management.
Understanding the request, choosing the best option for the teammate/employee, booking with different vendors and monitoring the actual requests.
- Must have excellent relationship building with vendors and internal customers for departmental discussions and actions.
- Must be able to plan, prioritize and manage their own activities and office workflow with less supervision and under tight deadlines.
- In charge of weekly/monthly/annual reports to track office supplies requisition, delivery, inventory, consumption and validation.
Make sure that monthly reports are justified.
- Must have an excellent background on financial reporting and budgeting.
**REQUIREMENTS / QUALIFICATION