Front Desk Associate

Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients' complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments

**Benefits**:

- Paid training
- Staff meals provided

Schedule:

- 8 hour shift

Supplemental Pay:

- Overtime pay
- Tips

Ability to commute/relocate:

- El Nido, Palawan: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Front Desk Agent: 1 year (preferred)

**Language**:

- English (preferred)