French Service Desk Specialist

Accountabilities:
• Performs Active Directory and MS Exchange administration which include: user account resets and modifications, add accounts to appropriate security groups, modify quotas on Windows servers, create and modify distribution list, create and modify shared mailboxes, and modify SMTP addresses.
• Diagnose and solve issues with single and multi-user systems using maintenance tools and problem solving skills.
• Establish and adhere to service level response and resolution times for all systems.
• Coordinate between employees and 2nd/3rd level IT Support for issues not under the 1st Level scope of the Service Desk Team.
• Effectively communicate to management, team members, and various customer groups.
• Demonstrate a propensity to take ownership in learning new business and technical skills to develop processes or applications to enhance the group's ability to achieve its goals.
• Capable of performing individual contributor roles and where needed work in a team environment.
• All other duties as assigned

Technical Competencies:
• Knowledge of PC hardware and architecture and Desktop Operating System internals
• ITIL Certification/Knowledge in IT Service Management
• Required knowledge/competencies in: Windows 10, MS Office, Web Browsers, TCP/IP Client Software, Acrobat Reader, Instant Messaging tools, Mainframe, Active Directory, Service Now, VPN
• Familiarity with supporting iOS devices, Mac OS
• Understanding of network protocols for a LAN and WAN including remote connectivity.