French Service Desk Specialist

Details of the offer

Accountabilities:
• Performs Active Directory and MS Exchange administration which include: user account resets and modifications, add accounts to appropriate security groups, modify quotas on Windows servers, create and modify distribution list, create and modify shared mailboxes, and modify SMTP addresses.
• Diagnose and solve issues with single and multi-user systems using maintenance tools and problem solving skills.
• Establish and adhere to service level response and resolution times for all systems.
• Coordinate between employees and 2nd/3rd level IT Support for issues not under the 1st Level scope of the Service Desk Team.
• Effectively communicate to management, team members, and various customer groups.
• Demonstrate a propensity to take ownership in learning new business and technical skills to develop processes or applications to enhance the group's ability to achieve its goals.
• Capable of performing individual contributor roles and where needed work in a team environment.
• All other duties as assigned

Technical Competencies:
• Knowledge of PC hardware and architecture and Desktop Operating System internals
• ITIL Certification/Knowledge in IT Service Management
• Required knowledge/competencies in: Windows 10, MS Office, Web Browsers, TCP/IP Client Software, Acrobat Reader, Instant Messaging tools, Mainframe, Active Directory, Service Now, VPN
• Familiarity with supporting iOS devices, Mac OS
• Understanding of network protocols for a LAN and WAN including remote connectivity.


Nominal Salary: To be agreed

Source: Whatjobs_Ppc

Requirements

Nonvoice - Data Analyst

100% Work From Home | Available for FULL TIME & PART TIME RESPONSIBILITIES: Accountable for real-time reporting and diagnosing trends on key performance me...


Cyberbacker Careers - National Capital Region

Published a month ago

Databricks Unified Analytics Platform Data Engineer

Professional & Technical Skills: - Required Skill: Proficiency in the Databricks Unified Data Analytics Platform. - Additional Must To Have Skills: Experien...


Ayuda Business Management Solution Inc. - National Capital Region

Published a month ago

Node.Js Developer (Hybrid)

· 2-5 years proven experience in similar role · Developing and maintaining all server-side network components. · Ensuring optimal performance of the central ...


National Capital Region

Published a month ago

Junior Tester - Onsite

Job Qualifications: - Bachelor's degree holder of Computer Science/Information Technology or its equivalent. - Must have completed their graduation ceremony...


Hunter'S Hub Incorporated - National Capital Region

Published a month ago

Built at: 2024-12-04T08:36:27.339Z